FAQs

Yes—each piece has a handcrafted look and feel. Small variations in glaze, texture, and tone are natural and part of the charm of ceramic work.

Your mug will match the style shown, but slight differences can occur due to lighting, glaze flow, and the ceramic finishing process. These subtle variations make each piece uniquely yours.

Size details are listed on each product page. If you’re choosing between styles, check the capacity (ml/oz) and dimensions to find the best fit for coffee, tea, or matcha.

Many styles in our collection are handle-less tumblers for a clean, minimalist feel. If a product includes a handle, it will be clearly shown and stated on the product page.

For best results, hand wash with mild soap and avoid abrasive scrubbers. If your item is dishwasher safe, it will be noted on the product page. Avoid sudden temperature changes to reduce risk of thermal shock.

Microwave safety varies by finish and design. Please refer to the product page for the most accurate guidance. When in doubt, warm gradually and avoid rapid heating.

We ship to the US, UK, and Canada (and may offer additional destinations). Shipping availability and rates are shown at checkout.

Delivery times depend on your location and shipping method. Once your order ships, you’ll receive tracking details by email.

Ceramics are carefully packed with protective materials to help prevent damage during transit. If your order arrives damaged, contact us right away with photos and we’ll help.

Return and exchange eligibility depends on the item and condition. Please review our return policy on the website and contact us if you need help with an order.

Please contact us within 48 hours of delivery with clear photos of the item and packaging. We’ll work quickly to resolve it.

Yes—if you’re ordering for gifting, cafés, restaurants, or events, message us with quantity and timeline. We’ll confirm availability and the best way to ship safely.